Importing Demo Content Fails. What To Do?


If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed,” You are suffering from PHP configuration limits that are set too low to complete the process. You should contact your web host and ask them to increase those limits to a minimum as follows:

max_execution_time 3600
max_input_time 3600
memory_limit 256M
post_max_size 64M
upload_max_filesize 64M
max_input_vars 3000
You can verify your PHP configuration limits by installing a simple plugin found here. And you can also check your PHP error logs to see the exact error being returned.

Also if possible update your PHP version to 5.5

After doing this you can reset your database using the WordPress Database Reset Plugin and try to re-import the demo data ( WARNING : Reset the database will make you lost all the data of your current wordpress )

If you still have problem your web host may uses process watching software that prevents bulk processing on their web servers.

If you have problem please submit a ticket and we will help you to import the demo.

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  1. Avatar Asia

    Hello, I’ve instal the theme Bologna and I’ve instal demo data, but after it the website isn’t working. Home page is empty. The slider isn’t there. In admin panel there is all this sliders, and home pages but in browser it’s empty page only with menu. Can you help me with this problem ?

  2. I can’t import demo. When I try it just sits at 0% all night like a broken page. I don’t see any of the templates or calendars. The calendar is most important to me. I created an event, but I don’t see an option to change date format or remove buy ticket (our enents are free). Set feature image doesn’t work, contact page with google map, once created never loads again just stays loading.

  3. I used the demo importer on my old host (Bluehost). It took a long time and then never fully loaded. Bluehost flagged my account with malware and required a scan from a 3rd party. There seems to be a PhP error. I would like a refund on this theme as I cannot use it and had to change my provider.